Hello,
We would like to bring light to the unfair treatment of Etsy.
I am a seller on Etsy (located in France) and I would like to bring light to about the unfair treatment from Etsy Integrity Team.
I have described my items correctly according to the website's policies but the shop has been deactivated without warning or any possibility to explain. Etsy has decided to close it without reliable motivations, not giving me the possibility to explain my work or defend myself. Etsy clearly states that whoever might be considered unfulfilling the company's policy has to go under a preview process, and that hasn't been done. Even worse, every single item of the store deactivated carefully fulfilled the requirements and policies, the Etsy officers who decided to delete them didn't even bother to read and/or examine anything, they decided to shut everything down without even reading.
This is completely unbelievable, unreasonable and unfair.
We have done what they said, comply to their rules and change what we could at the store.
Yet we received no reply, no review before shutting the store nor any explanation why our store remained closed for (and how long)
This is not professional for such a big company. Yes we know that closing our store would not make any difference to them but it is for us. There are so many so called 'handmade' stores on Etsy (even selling contact lenses etc) Instead of focusing on those stores, they focus on the stores that are truly handmade and offering altered designs.
Attached below after my email is the whole conversation between our store and Etsy Integrity Team.
We truly hope you could help us in any way to get our voice heard.
Thank you so much
Shamira Crivellaro
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