This morning was not my first horrible run-in with Allstate. The last time I called, my keys were locked in my car along with my membership ID, and it took 30 minutes just for them to pull up my information.
This morning, I woke up at 6:45 A.M., and my car would not start. I called them by 6:55 A.M. Once again, I was on the phone for 20 minutes before the representative could pull up my account. After the rep put in my request for service, I asked to speak to a supervisor, who was no help at all. She could not give me answers as to why it took so long to pull up my information, but she did try to tell me that I had been holding for only 16 minutes and that she had a timer. Well, I had a timer on my phone too, so I took a screenshot of it, which I plan on sending in to Allstate. How is 16 minutes any better than 20? No one calling in for roadside assistance should be dealing with that at all! What is wrong with them?
I had to be at work by 8:30. I asked her if she could expedite the service, and she said no. OK, understandable; I am not any more important than anyone else. I was told the service providers would be there well before 8 A.M. I called Allstate again at 7:55, was on hold off and on for 15 minutes, and was told this time that they would be there within 5 minutes. Ten minutes later, they still were not there, and there was no phone call. At this point, I knew there was no hope and I had to call a cab; otherwise I risked being late and risked being fired. I called a cab, waited, and called Allstate again. I asked to speak to a supervisor, who told me that the service provider did in fact say that they were not on time. The service provider never called and never showed up, and the supervisors I spoke to at Allstate were of no help and downright rude.
I got into a cab, hysterically crying, and now I had to pay for a cab. I have a $42.00 cab ride from Lindenhurst to East Meadow that I need reimbursed to me immediately. I also am requesting to speak to someone higher up than a supervisor ASAP, and I will keep calling until I get someone on the phone. I do not understand how I can be treated like this when I not only have auto insurance through you but also pay for roadside assistance through Allstate. I need answers now!
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