Dear Allstate Insurance Company,
I was hit by an Allstate customer, resulting in minor damage to my car. Allstate had an adjuster check the damage and start my claim in a reasonable amount of time. However, I attempted to get information regarding a rental during the repair process and had no luck. My adjuster or Allstate rep did not return my call in a timely manner (Stephanie Rush had plenty of excuses, though). This caused me a great deal of lost time and frustration. I could not get a rental, since Allstate would not pay Enterprise directly.
I do not use credit cards, and it seems that without a credit card you cannot rent a vehicle from Enterprise unless you give them all kinds of personal information they have no business knowing (they wanted my Social Security number, a $250.00 deposit, a paystub, and a utility bill). Why am I supposed to come up with $250 when this accident was not my fault?
My Allstate rep did tell me that she would send me a reimbursement check for two days' rental at Enterprise (a check for $56.00), but since I declined to take my car to a preferred Allstate repair center (I wonder if they lie and cheat as much as Allstate does), I would have to pay the deposit and rent the car myself. So policy is policy, I suppose, and no one can help me because I did not take my car to an Allstate-authorized body shop. But here is where the problem starts.
I did not cause the accident, I did not have Allstate insurance (I will never have Allstate insurance again after all this, I promise), and I do not have a vehicle because Allstate is so stellar in taking care of its victims. (Customer service? What is that?)
So let's recap this tale. Through no fault of my own, I have damage to my vehicle because an Allstate customer hit my car while I was parked at a Sonic Drive-In (I was in the car when it was hit). I do not have a rental vehicle because Allstate refuses to pay, since I did not use an Allstate preferred repair shop, even though it was one of their customers who caused me to be without a vehicle. And I am once again dealing with Allstate.
Bottom line: Allstate is a horrible insurance company that does not care at all for the people it is supposed to help. Beware: if it involves a dollar, Allstate will lie, cheat, ignore you, refuse to accept responsibility, and make excuses, and then hold out its hand with a smile when it is time to collect your premium payment.
Copies of this letter were sent to the Better Business Bureau and to Allstate. Again, thanks so very much for the headaches, trouble, time lost, and everything else Allstate stands for.
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