I just read a post about how Citibank messed up someone's credit rating by stating they owed more than they did and making them settle. I have been there. I am going through the same thing with Citibank right now. The customer service reps are so ignorant and rude! They cussed me out and called me inappropriate names. I made a double payment one month, just to get this card paid off sooner so I wouldn't have to deal with them, and they still called me stating I hadn't made a payment. So I had my bank take care of that, since my bank statement showed the payment and the payee.
I never had a problem with Sears until Citibank took over. I have closed out both my Sears Premier and Sears MasterCard, both of which I had for over 5 years. I even had to change my phone number because they would call every hour harassing me, and they would block their number on the caller ID, even when I was up to date on my payments. What is the deal?
I urge anyone who has a card that goes through Citibank to document everything, be careful and, if you can, close it out and go elsewhere.
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