What a horrible experience!
I have used Citibank credit cards for over 3 years. I pay all of my expenses on the card monthly and pay it off each month. I am always on time. I cannot believe the lack of customer service I encountered!
A machine called my cell phone once or twice daily for weeks! I was up to date on all of my cards, and each time I called in, they said that everything was fine and apologized. Yet the calls kept coming. At this point it is harassment. If it weren't for the AA mileage points, I would have left a long time ago.
Today I called again and invested another 35 minutes in this issue. The first two people I talked to could not find a problem. I asked to speak to the manager and was told that he or she was busy. Then I said I had to talk to someone else, because these calls must stop and they were not getting it done. They had me call another number and talk to customer service. After the first person there had trouble finding a problem, I assured him something was not right. I kept getting calls, so he must find it.
He eventually found a closed account that I had paid in full, which had a couple of transactions slide through after I closed the account with a representative. I no longer had access to the account because everything was paperless, and I had shredded my card. I did not even know what the card number was. After talking with the rep, he would not credit my account for the numerous late fees and finance charges. I asked to speak with the manager, who eventually credited my account for the late fees but made me pay the finance charge. How absurd!
I have been harassed, and I have been an excellent customer, spending upwards of 3-5K a month with them and paying it off each month. I cannot believe this lack of service and incompetence. I will be changing cards soon. Steer clear of Citibank! They are in business to serve themselves.
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