I opened a "free" checking account with the Raeford Rd. branch of BB&T Bank in Fayetteville, NC in December. I used the account exclusively for over a year until I received such poor and downright rude customer service from the Raeford, NC branch that I began using a different bank. I left approximately $7 in the account, and it remained there until May, when BB&T began charging me $10 per month for the "free" checking account, overdrafting the account.
These $10 fees went on for 3 months until BB&T closed my account with a balance of -$23 and charged me another $30 for the "service."
On 8/31 I went into the Raeford Rd. branch and spoke with Mary Hickey-King. I requested that the balance be put at $0 and informed her that I would not be paying the -$53 under the circumstances. She promised to look into it and get back to me by Friday. She did not call me back on Friday.
I called back on Tuesday 9/6 and spoke with Mary Hickey-King, who said that the credit I requested had not been approved. I then spoke with Franklin Keller (Assistant VP), who stated that even though I opened the account as a "free" checking account, no credit would be given for the $60 in service fees, and rudely stated that I need to pay it or they would report it to other banks.
The terrible, rude, and unprofessional customer service I received EVERY TIME I went to the branch in Raeford forced me to look elsewhere for banking services. I never approved of having my account transferred from a free checking account to one that costs $10 per month, and I will not pay service fees for services that I did not receive.
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