Complaint / Review
Asurion Insurance Co
Phone charging problem not covered by equipment coverage

I am having problems with Asurion and Verizon. I started having problems around a month ago when my droid phone stopped charging properly. The phone "works", the battery "works" but the phone doesn't charge. I took this phone to the Verizon store for help. The clerk tried to get it to work for several minutes unsuccessfully then she called Asurion. After a min she asked me if a scratch on the phone was because I dropped it. I told her perhaps. She handed me the phone and the Asurion rep told me that I wasn't covered. I tried to explain the phone works its just not charging. This was to no avail. I told the rep to go ahead and cancel the Asurion service. The next day I put my Verizon service on hold.