I filed a claim with Asurion cuz my Iphone was stolen. They sent me a refurbished phone which didn't work... The screen wouldn't work when touched so they sent me a brand new one. I sent the defective one back after two days. I went to my post office and dropped it in the mailbox in their pre-addressed envelope. They don't require u to go thru the PO and get ins or tracking number. That's their mistake. I got the new phone around 11/1 and sent it back 11/5 after the weekend. Now they r threatening to charge me $330. I already paid a $189 deductible (which originally was $50 when I first got the ins with my blackberry and when I got the iPhone, Verizon never told me the deductible would change but that's a different rip off). I have seen others with the same situation as me... They are a ripp off! What they need to do I'd require it be sent back to them with ins and delivery confirmation not just an envelope with them paying the cost to the PO when the phone arrives! Maybe the PO lost it? Maybe Asurion I'd sitting on it? I don't know, but I nailed it back and I have a witness that was with me when I did!
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