Every single week I have been paying SunTrust more than $150 in fees on small transactions that put me over my balance. Most of these transactions are for $4 or at the most $8. And I admit fault; however, charging a fee that is 4.5 times greater than the charge seems like robbery to me. I truly do not understand how they clear their transactions. Other banks that I have had did not consider adding an NSF charge until the transactions were actually out of pending status. SunTrust will charge you immediately for these, and then, when they are charging you fees, they add the fees in first, which will take up any small balance that you could have paid a transaction with, so they get to charge you another full $36 fee. Here is an example of what happens every week.
Pending STB Check Card 11-25-09 03:21 $15.85 -$167.23
Pending STB Check Card 11-25-09 03:21 $8.75 -$151.38
Pending ups*intern 11-25 93251619512 $23.04 -$142.63
Pending 7-eleven 1 11-25 93280615333 $3.62 -$119.59
Pending shell/6384 11-25 93280108075 $10.05 -$115.97
Pending 7-eleven 1 11-25 93270105172 $8.67 -$105.92
11/24 uaf paid items penalty $36.00 -$97.25
11/24 nsf paid items penalty $72.00 -$61.25
11/24 check card purchase wawa williamsburg va $7.62 $10.75
11/24 check card purchase wawa williamsburg va $24.50 $18.37
11/24 check card purchase tm *nile 212-307-7171 ny $60.05 $42.87
11/24 electronic/ach debit state farm ro 27 sfpp $81.79 $102.92
(State Farm was never in pending status; it just magically appeared cleared today, which caused all the other little ones to be NSF even though those were done way before the State Farm one.)
11/24 electronic/ach debit t.M.C. C loan pmt $200.00 $184.71
11/23 check card purchase redbox $2.12 $384.71
11/23 check card purchase shell oil williamsburg va $6.18 $386.83
11/23 check card purchase shell oil williamsburg va $8.27 $393.01
So basically, if they had not posted the State Farm payment (which it is my fault that I did not remember I had signed up for direct debit), all the other transactions would have cleared just fine. Considering these were done before the State Farm payment even appeared on the account, this would only make sense. However, they choose which transactions to clear in the order that will bring in the most money for them.
If it were not so hard to organize a change of the direct deposit from our jobs, we would have changed banks a long time ago. But this will be the last payday that I let them rob me of my hard-earned money.
Advice to everyone: NEVER BANK WITH SUNTRUST!
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