I am very distraught over failed attempts to work out "2 months behind in payments" with Citi Retail Services. First they claimed to completely resolve the problem by putting me on their "re-age" program, in which I was to make 3 payments of $145 in 60 days, and I was doing that. Then I saw that my interest rate was raised from 10% to 26.99%, and they continued to charge me late fees and continued to call me at work multiple times per day, starting the very next day after I made each payment.
Next they claimed to resolve the issue by putting me on their "CAP" program (customer assistance program), in which I am to make three payments adding up to $360 by 8/14, and they will permanently lower my interest rate back to 10% for the remainder of my debt and permanently lower my monthly payments. I have made two. But frankly, their constant telephone calls and inability to remember any arrangements I have tried to stick to are grating on my nerves, and I am tempted to just blow the whole thing off. Of course, my interest rate is still 26.99%, so debt accumulates, plus they continue to ruin my credit.
I wish there was something I could do other than "take this." Their business practices should be illegal.
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