Complaint / Review
Midland Mortgage
Payments Posted Late and Reported to Credit Bureau as Late

This company posts mortgage payments late and then reports the consumer to the credit bureau as a late payer. Customer service employees are rude and unwilling to assist the consumer.

There is never any management available to speak with. You can never speak to the same person twice. Their answer to every problem is to submit more paperwork.

I have submitted documentation on two separate occasions supporting my claim and requesting a review and clearing of my bureau file. Each time I contact these people, they request that the same paperwork be sent to them again.

My mortgage has been owned by three other companies and I never had a problem until Midland took over. Now it is always something. Each month I have to call to verify my payment. It takes them at least three weeks to post a payment.