I have had an account with SunTrust, previously CCB. I got the Plus package with CCB, which resulted in a $5.00 fee at the time, back in 2001, and that was fine. SunTrust took over CCB in August, and they still deducted the fee for something I have just recently found out SunTrust never offered and did not, I repeat did not, carry.
We called last year after another insurance offer came in, asking about the old one that was attached to the five dollar fee, and no one could tell us anything about it at the time. Recently, back in July, we were informed that we should not be paying said fee. I was told to contact the Affinion Benefits Group, and they have denied, so far, a refund of five dollars each month back to August. I am also owed money for purchasing checks.
I am filing formal complaints everywhere, including the Federal Reserve and the Attorney General's office, and I would file with the Ga. Dept. of Banking and Finance, however they are not accepting any new complaints at this time due to staff cutbacks, and I told the woman on the phone it was probably due to an overwhelming number of complaints against SunTrust Bank. I would be interested in hearing from anyone with a similar issue.
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