I've banked with Suntrust for 20 years. In the last year I have been hit with several NSF fees for being overdrawn. Being overdrawn is not a personal habit of mine. I have been charged $245.00 in NSF fees this month alone. I feel it's pointless to argue with the bank. I am taking my business elsewhere.
Another problem I have with Suntrust is automatic debiting. I have a scam company debiting almost $40 from my account monthly. Suntrust told me they can put a stop payment on the debit for a $35 fee but they cannot guarantee that the debit will stop. If the company debiting from the account changes any information in their debit, such as their company name, the amount, or even the date, Suntrust is powerless to stop it. Yet they gladly let it clear when they have already caused the account to be overdrawn, to collect an additional $35 NSF fee. After I had discussed this matter with them, I sent the company in question a certified letter requesting that they stop debiting my account. I haven't received notification that they received the letter, but they did change the name and submitted the debit 2 weeks earlier than previously.
I have also been paying bills online with my account. There were a couple of times when the bills were paid late and I had to pay those companies late fees also.
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