I would like to have the following companies investigated. I feel they are really ripping off the American public. The company is AT&T, and I am not sure whether the phone company and AT&T the credit card company are one and the same, but if they are, that might be part of the reason this happened.
I do my banking at First Resource in St Joe, MI, on Red Arrow Hwy. I have online banking through them, but it is a third party. On March 27th I sent a payment of $2000.00, and then on 4-2-08 another payment of $3300.00, electronically to AT&T SBC Phone. I made a mistake: I wanted to send it to the AT&T credit card. When I noticed the mistake, on about 4-5-08, I called in and told them what I had done. The young man on the other end said he was not sure how to credit that back to me. After probably 30 to 45 minutes he was confused about how he could send it back when my bill was due for $102, so it seemed like a big deal. I told him I would send him the $102 so he could then electronically return my $5300.
This is where it starts getting goofy. The big company did not get my money returned by about the 11th, so I called. Up to this point I had been with my wife in Chicago at Rush Medical, where she is being treated for leukemia. I had a couple of weeks to be home with my wife and family and enjoy some time, but instead I got to work on trying to get back money that is rightfully mine.
I started by calling AT&T, who assured me I had overpaid my bill but could not give it back to me for 21 days. Remember, all this time the AT&T credit card was charging me interest. When I asked why, the supervisor, Li Dion, said it was because the bank could pull the money back and then they would be out the money. So I went to the bank and talked to Melissa, who helped me and withdrew my money back and put it into my account. I thought that worked out well.
The next day my online account was shut down, so I did not have access to my money. Bill Pay, I guess, had paid the bill to AT&T SBC, but because they will not give it back, they shut down my account. The American public needs some protection from this. I told the bank to give the money back to Bill Pay, so again I was out $5300 while the big companies held on, and then we started the process with the bank. I met with Tameka and made calls to both AT&T and Bill Pay. In two days I probably spent at least 3 to 4 hours with Tameka.
With a wife with leukemia who is getting ready for a bone marrow transplant, the last thing I want to be doing is sitting in a bank discussing this. Can you help me recover my $5300 that is rightfully mine? I would also like them to pay the interest on my credit card, and I think I should get about $10,000 for the loss of time with my wife while working on this. To be honest, I think the bank should also get some money for the hassles they have been through.
Please let me know who can help. Thanks.
PS: If you want a lot of the detail, please call Tameka at the First Source Bank in St Joseph, MI. She is very involved in this case. As of today, I still have not seen my money.
0 comments