I recently opened a credit card with Credit One Bank, I went on vacation in April and my bank card was lost. I had to cancel my card. I had paid Credit One prior to me leaving on vacation but they did not process the payment until a week or so after so when they went to process the payment it was bounced back to them (because that card # they had was reported stollen) so they called me and I gave them the new card number.
The following month I tried without success to register on thier website so that I would be able to view my account and pay my bill online. Customer service did not have any idea as to how to help me register to be able to use thier website. I then received a notice in the mail telling me that my account was again past due (they kept using my stolen card# to pay my bill!) so I once again gave them my new information and paid my bill a 20.00 late fee.
Finally, I called and demanded that someone try and help to get ne registered online (this is right after I made a 70.00 payment to them) it was at this time that I was told that my account had been closed due to returned payments! After explaining and proving that the mistake was on thier end, they still wanted me to get a letter from my bank stating when my card was stolen so that they could reopen my account! So I bascically have to suffer for THIER Mistake! I told them I will never do business with them ever again and they did me a favor by closing my account. Their interest rates are very high and they charge 20.00 late fee ON TOP of an annual fee. BEWARE, they are full of tricks to get you to get a credit card from them!
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