Ok, first I was on a joint account with my ex-wife's boyfriend (long story), they broke up, and I went to Sprint to move my phone off his account, and establish my own account. This was at the begining of November, and a few day later, I received a bill from Sprint. I went online to the Sprint website, and payed it right away.
Two days after Thanksgiving, the ex-boyfriend shows up at my house saying his phone was shut off due to the fact that I still owed money from when my phone was still on his account. So. I went onto the Sprint website yet again, and pay the amount to get his phone turned back on, wrote down the confirmation number, and gave it to him so he could call it in and get his phone back on.
Then on December 15th, I'm online checking my bank account, and I notice a withdraw for the amount of $235 and change to Sprint PCS. I'm in total shock since my bill is only $85 a month. I call my bank to tell them that this is an unauthorized withdraw. The bank tells me to contact Sprint. I call Sprint. They tell me there is no record of this money to my account.
After arguing with the rep, I realize the the money has gone to the ex-boyfriends account. I give them his name and phone number. They see the money there, and open a case and give me a file number, and that my money will be returned within 72 hours of them receiving a fax of my bank statement showing that the money was taken from my bank account. This I do.
On Jan 4th I call Sprint to see why I have not received my money. I'm told that the wrong type of case file was opened and that a new needs to be opened, and told that there was no follow up to the case since it had been opened on the 4th. I ask for a manager. So called manager tells me that Sprint does not refund money directly to bank accounts and that they will send me a check, then claims that a check has been sent to, and it was mailed on Dec 27th, and if I don't have it by Jan 8th to call back.
Jan 9th I call Sprint to see why I have no check from them. I am told that there was no check sent to me, and that they do not send checks. Then I am told yet again that the wrong type of case file was opened and a new one needed to be opened. I get put on hold, and then hung up on.
I call back to discontinue my services with Sprint, and am talked into keeping my services by the operator who then actually gives me more help than the previous times I call, and again am asked to fax my bank statement showing the withdraw from my account.
Jan 14th, I call again to find out what is happening. Once again, I am told the wrong type of case had been opened, and a new one is opened.
Jan 15th. I call yet again. Rep tells me. Yep you guessed it, wrong type of case file had been opened. A new one is yet again opened, and that I should call back in 3 days to see if my money will be returned.
After getting off the phone, I call right back wanting to know why I have to call back in 3 days. Why could they not call me with the information. To my surprise, I'm told that the wrong type of case had been opened... Surprise!
So, now I have lost my cool completely, and unload onto this rep. Everytime I call I get a different rep, and the same old story. She listens to me unload, and the tells me that she will make this a priority, and will call me back in 3 days.
Three day later, she actually calls. Explains that Sprint screwed up big time and that I should have gotten my money back, but since there is a third party involved, there was nothing that she could do, but she can give me a $50 credit to my account.
I filed a grevence with the BBB. Sprint has now responded that I signed up for automated payment, and the it was validated withdraw, and will not return my money.
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