I am actually located in VA, but I put down their corporate address. I was infuriated to find out that debits that posted the same day as $1300 worth of credits were tagged as "overdrafts" and that I was charged overdraft fees of $35 (plus the debit amount) per transaction. I did not understand how my entire paycheck plus another deposit could be posting the same day as check card purchases (multiple purchases totaling less than $20 combined), yet they were posted to my account after the debits came out. They charged me overdraft fees for these tiny transactions.
I thought to myself this is surely an error. I immediately contacted BB&T by phone to get this corrected. I was told that in 2007 they changed their policy so that if you have multiple transactions posting on the same exact date, the credits no longer post first (which had been the case forever until that change was made). They now post transactions in the order they were received (you just have to take their word for it). I explained that I wasn't made aware of this change. She stated they sent an insert with the statement. I explained that neither I nor my mother received this supposed insert. Also, with such a big change they should have drawn attention to it, not put it in as some little sales insert. She then said our refund of fees is computer generated and I am not eligible to receive a refund. When pressed on why I wasn't eligible, since they had never refunded me anything before, she said she didn't know, this is the process.
I am outraged at this. Not only are they allowed to charge me $35 for a $3.51 check card purchase, but now they are allowed to charge me that based on their word alone. You have my paycheck (direct deposit) posting the same day as the transaction, but because they say the check card transactions came through first (still on the same posting date), they are allowed to charge me an unlimited number of fees. Then they tell me that for some phantom reason I am not allowed to be refunded. There should be regulation on these practices. They incurred no fees in collecting the money from me. My direct deposit was already there, and they did not even need to contact me. I have to scrounge for money just to get gas, so that the rich can get richer.
0 comments