As may be seen from the following information, SunTrust charged fees to my account although my account was not overdrawn. Apparently, SunTrust "reserves the right" to put a hold on checks even when there is no real reason to hold the check. In this instance, SunTrust held $200.00 of a $500.00 deposit made with a bank card check. Why hold part of a transaction?
Although the account was not overdrawn, SunTrust charged $105.00 in fees. When I learned that I was being assessed fees, I called the customer service department at SunTrust to find out the reason. The third person I spoke with finally gave me the reason for the hold on the deposit: "we reserve the right to." This is absurd. I have discontinued my business with SunTrust Bank.
Date Description Debit Credit Ending Balance
12/19 uaf paid items penalty $70.00 $40.48
12/18 gunn highway $220.00 $110.48
12/18 uaf paid items penalty $35.00 $330.48
12/17 state theatre $62.00 $365.48
12/17 tampa stadium $220.00 $427.48
12/17 atm deposit $500.00 $647.48
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