My wife and I have had Allstate Insurance (home, cars) for many years and have had but one claim, for a hole in a windshield.
We keep getting calls nearly every time a payment is due, telling us that unless we make a payment, they are cancelling our policies. The problem is that we made the payment a week or weeks prior to the calls. We received a call a couple of months ago from our agent, claiming the policy was cancelled due to non-payment a month or so before. Sometimes we get an automated call from the corporate offices.
We complained to our agent, Sharon Waller, and to the corporate offices. Sharon suggested that we have the payment taken directly out of our account, as we had been paying online and, according to everyone there, there is a glitch in a computer that was not crediting our payments for weeks or more.
Against my suggestion, my wife filled out the papers to have it taken directly from our account. We received a call from our agent stating they were going to charge us less in the future, as advertised on TV (why did we have to complain to get the discount?). The next week (today) we received a call from Sharon stating that they had a computer glitch and took double the payment amount out. She assured us they would reimburse us plus the overdraft charges. I am on disability and my wife works, and we do not have a lot of money. Another Christmas down the tubes.
Goodbye, Allstate. Where are the "good hands"?
This happened last Christmas with her car finance company. They said "whoops, it is a computer glitch," taking out a double payment in December. They did not return the money but credited her account. Merry Christmas.
0 comments