I am a blue-collar worker trying to establish a small business with the help of BB&T. I have banked there since Jan/05, starting with a personal account only, when small but recurring fees of $32.00 to $68.00 began to appear more frequently.
I went to my home branch several times and was partially refunded, most of which were due to miscalculation errors on their part (of which I have all the paperwork).
A year later, I tried to open a business account but was denied several times because of the tax ID number I had applied for. There were a lot of technicalities due to how my business was to be formed. On one occasion, I went to my home branch yet again to argue the balance of my account due to wrongful NSF/overdraft fees. During the conversation with the relationship banker, after I was refunded partial money, I was told that she could open a business account for me.
I agreed and asked several very important questions regarding the account, i.e., can money be transferred without my permission? Is it a separate entity? Etc. All of these were answered, and I later found out that the answers were not true.
Over the past six months, an estimated $3000.00 between my personal, business, and savings accounts is unaccounted for, and I have all the documentation that proves otherwise.
I have spoken to several of BB&T's managers, relationship bankers, and hot line operators, yet no one can answer or prove my math incorrect.
I could continue with numerous accounts of unprofessionalism and a "not putting the client first" attitude, but I feel this complaint form isn't long enough. Talking to them is like buying a car, the way they leave you in the office to go discuss what reason they have for not giving you your money.
I will continue to fight for my money until they can prove that their timeline for withdrawals/deposits is accurate and their fees are just.
0 comments