In December I went to Allstate to get a quote on my homeowners insurance policy. The agent took all my information and called me the following day with the annual cost to buy the policy. I have been a State Farm customer for the past 3 years, and State Farm's policy was still cheaper than what Allstate was quoting me. I told the agent that I did not want to buy the policy. A few months later I got a bill of $42 from Allstate for a homeowners policy.
When I called and explained that I did not have any policy with them and did not want any new policy with them, the customer service rep told me he would take care of the issue and that I should not worry about the bill. The next month, in February, I got the same bill again, followed the same procedure and got the same response.
The third time, I got a notice from a collection agency asking for $42.00. I was furious at that point. My credit score is north of 800 and I do not want it to get dinged. I called Allstate again and was told to fax a copy of my "proof of insurance" from State Farm, and once they got that, they would remove my name.
I do not understand why I needed to do that, but without arguing over the phone I agreed to fax a copy of my "proof of insurance." The fax number they gave me was busy for 2 days, so I called again and asked for their mailing address so I could mail the "proof of insurance." Surprisingly, I was told that I could not mail it and that the only way was to fax it. I told them I had been trying for 2 days to fax it and their fax number was not working. The agent told me there was no way other than faxing.
I responded to the collection letter by sending the collection agency a copy of my "proof of insurance" and asked them not to contact me again regarding the debt. Allstate not only activated my policy without my permission, but they are not even willing to fix their error. They keep giving false fax numbers and are not willing to give a mailing address.
This is crazy.
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