My wife and I had an account at First Bank and Trust, but we closed it and opened one with BB&T because they had more banks that were more convenient.
The way First Bank & Trust worked, if we got paid on the 15th of each month and it fell on a Sunday, they would give it to you on Friday and not charge you for it.
We asked BB&T about that, and they said they would go ahead and give you credit for it if they knew it was pending. Our payday was falling on a Saturday, so we called Bank 24, and it said there was a pending deposit. We went early because we were out of everything and thought we would be all right since there was a pending deposit.
It turned out we had overdraft fees after that, so we went and talked to the customer service rep at the time (she has left and I cannot remember her name). She said that if you get paid on the 15th and it is on a Sunday, you have to wait until the 15th before you can use it.
Also, we made a deposit before 2:00 P.M. and we went out that night. We had more overdraft fees turn up. We found out that the deposit did not get posted until after 2:00 P.M. the next day.
We went to the bank and complained about it, and they did give some of our fees back because of a misunderstanding about deposits, but not all of it. We went ahead and paid the rest of the overdrafts, which left us in a hole from then on.
It gets worse. Recently we called Bank 24 to find out if a direct deposit went in, and it said we had an available amount of funds, which was our deposit. We went out and paid bills and did our usual errands. Come to find out, we had more overdraft fees.
We went to the bank again to see what had happened. They said that our deposit had not gone in yet, so I argued that the automatic phone service said we had available funds and showed our deposit as available. Mrs. Ard said that even though it was showing available, it would not be posted until the date of deposit. She said there was nothing she could do. So we asked about overdraft protection. She said that since we had direct deposit, we would have to switch from free banking to being charged a monthly fee. How is that sensible? What is the difference? Still, there was nothing she could do because we were $565.00 in the hole.
She said the Matrix system they had gone to would go ahead and let us use it. Mrs. Ard said it was like a line of credit but would charge $32.00 a transaction. We told her that was not right because Phone 24 said it was available, along with online banking. I feel like I have been robbed. She said she could take us off the Matrix to see if that would help.
We went online to see the account that weekend and found out they had put a debit block on it so we could not see the account anymore. We called Phone 24 and found out we were up to $597.00 in the hole. There was another $32.00 overdraft fee. The only thing we could come up with is that they charged us $32.00 to remove us from the Matrix, because everything had cleared and we had not done any more transactions.
We tried to stop the direct deposit from going into the bank, but due to the Thanksgiving holiday we could not stop it, so now our whole paycheck will be eaten up by BB&T. We do not have enough money to pay all of our bills and will not be able to buy groceries for the next 2 weeks. Thanks a lot, BB&T.
However, we will be closing that account with them. They are the worst bank ever. They are legal robbers.
She argued that even though we were showing available funds, our money would not be posted until the date of. How confusing! She started blaming it on the Matrix system they had gone to.
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