Last year I purchased insurance with Allstate. Right away my information was shared with Allstate Motor Club, which they claim is separate and unaffiliated with Allstate Insurance. I purchased the Platinum Elite membership, and they debited my account on the spot. Each month they were supposed to draft out a certain membership fee but did not. Two months later they decided to draft out two months' worth, and that happened to be before my money posted to my account, leaving me with an overdraft fee at the bank.
Allstate Motor Club told me they were wrong, that someone screwed up and forgot to do something in the billing department correctly, so they offered me a discount of 25%. This meant around $8 per month was all it cost, so I thought, well, everyone makes mistakes, and I would give it another try.
This year they failed to debit my account each month and sent me a letter two months later saying they had cancelled the coverage on April 1st due to trouble processing the account. I received this letter on May 25th, so for two months I drove thinking I had roadside assistance when in actuality I had nothing and no clue what was going on.
I called them and told them that no one else has any difficulty at all processing this card, only your company. I made them read my information back to me, and they had it entered correctly. I told them that I was dissatisfied with their service and late notice. I called my bank and had a three-way call with Allstate and my bank so the money was verified as there. All they had to do was process it correctly when they said they were going to. Furthermore, if there was ever any problem receiving payment, they could have contacted me within a reasonable amount of time or called or emailed me. They made no attempt to do anything until after they made their decision.
Allstate apologized and wanted me to return, stating they would take a certain percentage off the regular price, which was even a higher rate than I was paying before after their last mess-up. I told them no thank you. They started right away trying to give me their sales pitch. I said no. Since that time I have been bombarded with phone calls and special offer letters from Allstate. They just will not take no for an answer. Their billing department payment processing center is the pits.
0 comments