Beware of the staff at the store on 86th and Lex. They are not very concerned about leaving their customers happy. Grant, the rude groomer manager, gave us an awful attitude from the start and a lame excuse for a lion haircut for our Pomeranian. He left our dog looking ridiculous and refused to fix the haircut, even though several customers teamed up with us to explain to him how funny it looked. Mark, the assistant manager, was not helpful at all, just nodding his head and saying there was nothing he could do.
They both judged and humiliated us, with Grant trying to tell us who and what we are by how we "behave." I told him that our dog is his business card, because that is what people see on the streets. He claimed that he has "plenty of other business cards" and that ours simply does not matter.
And do not forget Steve, who refused to talk to us when we tried to go back the next morning and explain ourselves. I literally cried! This man has no heart! We were kicked out of the store, which was humiliating, and all of that just to avoid admitting a mistake. We left the store feeling cheated and underappreciated.
If you really care about your pet, do not go near that store. They do not care about you or your pet. I will never go back there again. It was a disgusting customer service experience, the worst I have ever had, and I am in disgust.
Attaching a picture of the horrifying cut: http://www.flickr.com/photos/taylor411/4807019939
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