Home Warranty of America denied a claim on my A/C unit when it went out within the first month after we moved into our home. They stated that lack of maintenance was the cause of the denial, but our inspector and HVAC specialist noted no lack of maintenance during their inspections of our unit. They did note some cosmetic issues that needed to be addressed. These problems were corrected prior to closing, and the company is still denying our claim. We are out the entire cost of a new A/C unit on a home we have owned for only 30 days. We did our due diligence in having an inspector and an HVAC specialist examine the unit, and no issues that affected the function of our unit were identified. Our unit worked well for 3 weeks.
HWA is saying that lack of maintenance is the reason for the claim denial, but during review, unrelated issues not altering the functionality of our unit have become the new reason for denial. These people keep changing their story about what they will and will not do in order to deny my claim through any method possible, no matter its validity. Do not waste the money. Save your $500 for when you need to pay for the repair yourself, because you will not get any help from HWA when you need it most.
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