Today December 11 I flew from Ft. Lauderdale to Guatemala City, Guatemala. Today I lived one of the worst experiences in my life. I got to the Ft. Lauderdale Airport on time required by your airline. I did my line same as everyone else who was taking this flight. When I went up to the counter Greg Standford asked me for my passport. Everything was going well. I was traveling with two bags, about 25 pounds each. Everything was going normal until he told me that only one bag was guaranteed to travel and the other might stay. You can understand my frustration and I explain to him that the day after tomorrow there was a chance that I might be traveling to Mexico therefore I could not leave one bag behind. The conversation turns less friendly by the minute which to this point I completely understand. I even offered to buy an extra ticket so my bag could have a guaranteed space. (My original ticket cost $500.00 mine was not a $9 dollar ticket) and again he said it couldn't be done. He asked me to sign a paper saying that it was ok for one of my bags to stay and I did not want to sign it because at it was not ok for one of my two bags to stay because when I purchased my ticked no one acknowledge me of this policy.
Here is were things got out of hand. First he said to me "are you stupid or something if you want the bag to go you have to sign". I could not believe my ears but again I was not OK with one bag staying behind. At this point there was a pen in the counter in front of me with the paper that I was supposed to sing. He grabs the pen and pulls it back abruptly towards him leaving a huge scratch in my arm, which by the way I showed the Manager from Spirit Airlines here in Guatemala, At this point I was really upset but also shocked that this was happening, Followed by the scratch in my he rips the white tags from my bag and throws the bag at me saying this bag is staying and he called "Next!!!" as if we were done speaking. I cannot even begin to describe my feeling at this point, I had been humiliated in front of everyone, physically hurt, my bag thrown at me and insulted for trying to get my two prepaid allowed bags home with me.
Of course I called the person in charge of Spirit sadly he could not care less. He said this was the policy and I asked, is it policy to physically hurt, insult, and humiliate your passengers, his answer was do you want the bags to go or not. Of course I signed the paper hoping that one of my bags would come. Surprise! Neither bags came. NOT the Guaranteed one, not the signed one. None. (Bar codes nk 885815- nk 885814). I hope this was a coincidence and not intentional to further damage me by Mr. Standford and the Ft. Lauderdale Spirit team.
As for my actions, again I don't think anyone should go through for what I just went through, I hope this letter reaches someone in your company that can prevent this from happening, I am writing it to share my discontent, frustration, humiliation, hurt and physical abuse from Mr. Greg Standford and the Spirit team in Fort Lauderdale Airport. I will also seek legal expertise both in Miami and Guatemala to make sure at least to me, that this does not happen again.
Enrique
Guatemala
Guatemala
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