I went into SunTrust on December 29 to open a checking account. The teller opened the account and took my payroll check as my first deposit. The teller was very attentive and helpful at that time. She explained how to set up my online banking and also told me that I would be able to see the deposit online the following day, Friday, December 30, but that the funds would not be available until Saturday morning, December 31.
Here is where it gets interesting! Keep in mind that I deposited my paycheck. When I received the access code to set up my online banking on Friday morning, I was able to get into my account. However, the balance was 0, and the deposit I made the night before with my payroll check was not there. A little puzzled, I contacted the bank and spoke with the teller who opened my account and explained that the deposit from the previous night was not reflected in my account. The teller was not as attentive and helpful as she was the night before. As a matter of fact, she rushed me off the phone and told me I would not see the deposit until Saturday morning, even though she had told me on Thursday that I would see it on Friday.
On Saturday morning I tried logging into my online banking and received error messages. After trying to log in five times to no avail, I contacted the 1-800 number for the Online Banking Customer Service Department, and the support person told me that my account was closed on Friday because it did not pass the verification process??? I was perplexed and dismayed because I was never told by the teller that such a process existed, and you would think that something like that would come up while you are opening the account at the branch, not two days later. Not to mention I never received a phone call or email stating that SunTrust had closed the account for whatever reason.
Okay, people, I am now livid and broke on New Year's Eve! I just wanted my paycheck back. So I went back to the branch to get my check back. However, SunTrust brushed me off once again. I was told that they could not release my paycheck or give me any of my money because the "Department" that releases said funds was closed until Tuesday, January 2. I wonder if they will give me back my paycheck with interest.
It is now January 5th, and I am still waiting on SunTrust Bank to return my paycheck from 12/29. I have received nothing. I know one thing for certain: the two branches in Douglasville are in need of new management. The branch managers are incompetent, and their customer service skills are nonexistent. The Arbor Place, Douglasville, GA branch manager, Andrea Woods, was completely unhelpful. My husband and I spent an hour in the bank pleading with the service rep for help with our issue, to the point that I was in tears. She walked past us and stood next to us while she discussed her holiday with one of the other workers. She could clearly hear everything we were saying to the service rep, and she did not even acknowledge our situation. She never even offered to assist us in any way. In other words, she completely ignored us! Oh yeah, to this day I have received no letter, phone call or email from SunTrust telling me that they closed the account.
Beware! This is the worst bank ever!
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