Usacomplaints.com » Business & Finance » Complaint / Review: Suntrust - Held me liable for fraudelent activity to my account? Ripoff. #206216

Complaint / Review
Suntrust
Held me liable for fraudelent activity to my account? Ripoff

So its about december 15th i walk into my what i thought was a friendly suntrust branch that i have been going to for the last year after moving to merritt island and being a suntrust bank customer for the last 5 years of my young life. So on this particular day, a friday, i go into the bank about 11 in the morning and i cash (not deposit) a cashiers check for 3800. Now this cashiers check was to me, for room and board at my apartment from someone who wanted to live with me.

I cash this check, thinking nothing of this. The day before i tell the man who wants to live in my apartment that i decided i want to move out and i will be giving his money back, and wire it back to him via western union, no big deal right? My first mistake was wiring it back. I do realize this is my fault, but first a cashiers check almost as good as cash as it is the number 1 prefered payment method with most banks and most company because is cashiers paid up front before the teller can draw the check. If im wrong please someone correct me but i have done my homework. And 2nd, keep this in mind, most banks including suntrust does what is called a pay by midnight deadline meaning suntrust will recieve funds the following banking day, which means the recieve the funds the next day. Since it was done before 12 they should of sent it out that day, now since some banks dont bank on saturday unlike suntrust i understand that they wouldnt recieve funds for that check till monday. If im wrong please correct me.

So its december 21st and i walk into my suntrust bank to make a withdraw from my account of 475 dollars. They tell me my funds are in the negative 2200 dollars. I ask why and she said a check was returned for 3800 dollars.

I talk to the branch manager and after everything said and done and knowing it was fraudelent not on my part but the either the drawing bank or the customer, which is the drawer, not the receipent which is me. I am still held liable. Not knowing why my account information had to be present at the time of cashing and telling me is proper procedure. Proper procedure now i understand that is if the check is fradulent we will use your funds to get our money back? So the teller doing the right thing she was taught to do but not doing anything to protect me, specially over christmas time, knowing fraud is out there, she protected her end and not mine?

So now im stuck with this negative 2200 dollar bank account and the only thing i can get out of suntrust is that i have 4 months or else? Or else what? Well least i got everything i needed right now credit wise and got bank of america account and a space coast credit union acount and opened up some credit cards just in case they want to mess with my credit and cant get anything cause suntrust. Who when i talked to them when i found out what happened said they will work with me, but pretty much they havnt called me about info on the check to see if it was fake or not? Nor any updates when i have names and addresses and pick up dates through the western union, only call i get is a call saying you owe us 2200 dollars or else this transaction will effect your credit, doesnt sound right?

I contacted the federal reserve board and pretty they said its not my fault but who knows. Anyone out there that can help, please write back


Offender: Suntrust

Country: USA   State: Florida   City: Merritt Island
Site:

Category: Business & Finance

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