I have placed numerous orders through Petco over the years. I average $100 a month online and at the store. I sent an order to my sister in Colorado. I then placed another order for myself and later found out it was sent to my sister. I could not figure out why. I paid to have it shipped from Colorado to me in California.
I placed another order on New Year's Eve, and when I got the confirmation, it was being sent to Colorado again. I quickly called them and explained it was being sent to the wrong address. They told me they could do nothing since it was New Year's Day, but to call the next day and they would get it corrected. I called the moment they opened and explained the situation again. The rep told me I had to call FedEx directly. I called FedEx, and they said they could change it but the company had to call in the change. I was back on the phone with Petco, all in the same day. They officially took my complaint and issued me a tracking number. The rep told me he would call FedEx immediately to have it changed. Two days later it showed up in Colorado, and the package was mangled. Unfortunately, my sister opened it and resent it back to me in California. I paid for the extra shipping both times.
I then investigated the website ordering. Unlike every other site on the planet, this one defaults to your last shipped address, NOT the customer's. I explained this to them, as I do mega shopping online and this was the first time I had encountered this, and I have been shopping the web since it started. They told me it was too bad but my fault for not checking.
It is customer beware when ordering at Petco, and do not expect them to respond with any solution other than that it is your fault. I now shop exclusively at PetSmart.
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