I have been trying to get a rebate from Directv. On the advice of Qwest Communications, I bundled my services with them. Directv stated that signing up for the DVR would earn me a $100.00 rebate. I submitted my application online, and a later phone call to check on it brought the answer that all was fine and the rebate would soon be sent. I waited, but nothing came. During another call, the answer was that the check had been mailed.
Four weeks after that I phoned again and got the same reply. The next time, they said I had not completed the rebate form. I insisted that I had. They promised to look into it. Once more I called, and once more the reply was that it was in the mail. Then I contacted Qwest, who got Directv on the line while I stayed connected. The Directv person told Qwest a new check was being issued and would arrive in a month. (On what planet does writing a check take a month?) A month passed without a check. Two more weeks passed, still nothing.
I called Qwest again and was kept on hold while they waited for Directv to bring in a supervisor. I stayed on the phone so long that my ear began to swell. During that hold, the Qwest recording was urging customers to bundle with Directv as a great deal. The Qwest representative came back repeatedly to say how terrible the situation was, and her own supervisor also tried to reach someone at Directv. Eventually I hung up, because my ear hurt and no one from Directv seemed about to appear.
Today, 12/28/07, I called again. Six months and 8.5 hours of phone time have gone by since the first assurance that the check was mailed, and I still have no rebate. Directv told me that leaving the contract Qwest steered me into would cost $350.00. What a rip-off. I checked Directv with the BBB, which gives them a 'D'. After reading the complaints, I think they merit an 'F' at the very least, and honestly the right score is zero.
It is shameful that Qwest sent its customers to this company. Once my contract ends, Directv will lose me, and sooner if I can find a way out.
I want to stop being a customer of both Qwest and Directv. In my view, both of them rate zero.
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