As written to the company. My experience:
I waited from 8am to going on 4pm for you to arrive. Two phone calls later, still nothing. You had scheduled an appointment with me between the hours of 8am and 12pm.
I work 5 days a week. Waiting on my days off for a utility service to provide a service (key word: service), which I will be paying for, is not, to say the least, "a great way to spend one's day," even if you have nothing else planned. I am thinking you should definitely consider 4-10 (s), and possibly some other options. I would think your goal as a company would be to make my time, both waiting and receiving, a "magical" experience. One I choose to remember and "energetically" want to pass on to others. I will, without a doubt, not pass your name on, in favor of your "best interest" anyway.
The following are questions that, judging by the standard of employees you do hire, I am sure will not be answered. But now that I have said and asked, I relinquish the monkey to you.
Do you not have an estimated time for each installation? If a particular installation runs into a problem, are your installers not informed to let the rest of your clientele know they will be running late?
If you have a client with a more complicated than normal installation, do you not have a procedure that allows them to "trail" that installation, or in other words "reschedule," so that you may meet the rest of your obligations?
And moving on...
Are you the "sole" reason Dish and/or other satellite providers can be so righteous, because your service is so lousy?
In closing:
My husband is most temperamental when it comes to his entertainment via TV. He has bounced about in his quest to find the best. That is a user's right! When we first called, your rep argued over who knew our phone number. We have in the past given you cell numbers, which have been changed due to service. I did, however, give him the number which has not been and will not be changed.
Bottom line: I am not giving you my business, I am offering you my business. Think about it! It is in your best interest to see that I am a "happy customer."
And now for the rest of the story: "how do you like it!"
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