After hours of trying to actually talk to someone, we ended up in a ridiculous runaround to resolve a simple problem, which is still not resolved because the one department we were told can fix it is only open during certain hours. This came after four hours of calls and transfers that went to busy signals, so we had to start all over again, and so on. When we got to real people, they had to research the same thing over again and could not answer questions, so they had to transfer us back to on-hold, and then we would get to talk to yet another person who had to look into it again.
We got three different stories about why the site was down, none of which were accurate. Then someone decided we had to talk to another department, but it was closed by then and would not open until 8:00 Pacific time. How convenient. Our site has been down now for over 24 hours because they do not care about paying customers once they have them. The only phone number where we could actually reach someone was, guess what, the sales department. Sure, they have enough people trying to get new customers but not enough people to handle what they have.
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