I discovered an unauthorized charge to my ATM debit card, billed twice by Yahoo! It was for a POP e-mail service and was billed for $19.99 twice. The total charge stayed under $50, so my bank refused to credit me my money since, according to their user agreement, the customer is responsible for the initial $50 of fraudulent charges.
The user's name did not even come close to matching the name and address on my debit card, and Yahoo refused to refund my money. They would not even give me an address so I could send a complaint letter. They even claimed not to know the company's physical address.
The first rep I was forwarded to was Jenny, who did not have a clue what she was doing. She kept repeating "I don't have the authority to do that, sir." The next rep was Lisa, with the same thing, the same run-around.
I asked for their supervisor, Andy, the worst of them all. He did absolutely nothing for me. He actually blamed me for "letting" someone get access to my personal information. His actual response was, "Well, you should watch your personal information more carefully, then you wouldn't be having this problem right now." Towards the end of our conversation he said, "Well, is this all you have to say for now, because we're busy here and need to get back to work." He refused to give me an address for their complaint department and refused to give me the address of the company's physical location. He claimed he did not know any address.
0 comments