Yahoo! You lied to me about when I would receive my refund. You told me several times by email that I would receive my refund within 2 to 3 business days. It has now been 9 business days, and I do not see a refund posted in my bank account. I do my banking on the internet, so do not tell me that my request is being processed or that I will see it on my next statement (in two weeks), which would only earn you more interest on money that belongs to me. I thought you people were reputable in your business practices. I guess I was wrong! Folks, I would not patronize Yahoo with their sleazy promises that they do not want to keep. Here is a running transcript of my request for a refund so you can see for yourself.
[start of email string]
From: "Yahoo! Search Marketing"
Subject: Re: Case #145490594
Date: Mon, 12 Feb 08:11:49 -0800 (PST)
Feb 12 08:10 PT
Hello,
Thank you for your prompt response; we have completed the paperwork to have a $552.97 refund issued to your MasterCard ending in * Please allow two to three business days for the remainder of the process to be completed. The refund should be reflected on your next credit card statement. Thank you for your patience during this process.
Please do not hesitate to contact us if we can be of any further assistance.
Sincerely,
Sarah Hopkins
Customer Solutions
Yahoo! Search Marketing
Original Message
Hello Sarah,
I am requesting a refund of $552.97, to be credited to my Debit card account. I have taken into account the $5 and $25 that is non refundable. Yahoo Search Marketing is not working out for me. I have chosen another venue to gain exposure. Your quick response to my refund will be appreciated.
Sincerely,
Wrote:
Jan 15 16:04 PT
Hello,
Thank you for your call today; per our conversation, in order to issue a refund to your credit card, we must have your request in writing. Please reply directly to this message (without changing the address or subject headers) with your written request for a refund. Once we receive it, we will submit your request. After it is submitted, the process should take 2-3 business days.
Please do not hesitate to contact us if we can be of any further assistance.
Sincerely,
Sarah Hopkins
Customer Solutions
Yahoo! Search Marketing
[end of email string]
It is a known fact that you lied to me. Now the question is, how do you plan on making it right with me? For starters, how about adding 15% to my refund of $82.94 to compensate me for the interest I could have earned and for the frustration of working with you? Or do you feel comfortable being known as a thief of your customers' money? What do you want me to update my report with?
0 comments