I live in the US and wanted to watch the Olympics live on the internet. I found the London Live website and advertizing. I paid 34.99 USD using my credit card. I could not connect. The instructions were very difficult to understand and required a LAN connection which interfered with the normal functioning of my laptop. I could not see the Olympics at all. I immediately contacted London Live for a full refund. The correspondence was difficult to follow.initially I heard from a group called Reg-Now who promised that I would receive a refund. Three weeks later, I still do not have the refund. This was a scam. They have obviously made a lot of money from it. I am still pursuing them for a full refund, and to warn others about Regnow, and London-Live. I am convinced that I am not the only one that has been scammed.
The correspondence is shown below: Dear xxxxxx,
Thank you for contacting RegNow.
We apologize for the inconvenience.
Per our record, your refund requests are as follows:
August 2 - 1st Refund Request
August 4 - Vendor responded " The proxy server can be turned off after watching the live stream. You can access the Stream directly here
:
http://access. London-live.net/player3.html with no extra proxy setup.
Augut 11 - Since the vendor replied, we have resent a new refund request on this date.
At this time, there had been no response from the vendor yet but the 2 business days provided for them to respond has not lapsed. Please allow
2 business days for the vendor to respond. If you do not receive a response from the vendor within 2 business days, let us know so we can contact the vendor again.
Sincerely,
Salvador F.
RegNow
Customer Service
[email protected]
http://www.regnow.com/faq.html
Email ID: 23382201
Original Message Follows:
Salvador
Can you read English? This has been going on for two weeks. That would be clear to you if you would check your records. What type of company are you?
Who authorized you to stream the Olympics?
Xxxxxxxxx
Tel: xxxxxxx
On Aug 11, at 10:29 PM, RegNow Order Support wrote:
Dear Xxxxx,
Thank you for contacting RegNow.
We apologize for the inconvenience.
For RegNow, two requests must be sent to the vendor and two business
days between each will need to be allowed for the vendor to respond.
We
can never issue a refund unless the vendor has responded to us
approving the your request or if the required period of time has
passed
without any response from the vendor.
Sincerely,
Salvador F.
RegNow
Customer Service
[email protected]
http://www.regnow.com/faq.html
Email ID: 23382201
Original Message Follows:
&
Maria
As I said I have been waiting for the refund for two weeks. The funds
were paid to your organization and I expect you to pay the refund. The
Software company has nothing to do with this.
Xxxxxxxxx
Rai
On Aug 11, at 8:29 PM, RegNow Order Support
wrote:
Dear xxxxxxx
Thank you for contacting RegNow.
We understand that you requested for a refund.
We have written an email to the software author of "London Olympics
Stream" on your behalf regarding your request for a refund, and have
asked the author to respond directly to you.
If you do not receive a response from the vendor within 2 business
days,
let us know so we can contact the vendor again.
Sincerely,
Maria P.
RegNow
Customer Service
[email protected]
http://www.regnow.com/faq.html
Email ID: 23382201
Original Message Follows:
&
This has been going on for two weeks now. I tried to watch the
Olympics
using your system, but it does not work. I require a full refund by
Monday lunchtime UK time, or I will reach out to the official
organizers
of the Olympics. I have a feeling that I am not the only person that
has
lost money with what appears to be a fraud.
Xxxxxxxx
On Aug 11, at 5:15 PM, RegNow Order Support
wrote:
Dear xxxxxxxxxx
Thank you for contacting RegNow.
We have written an email to the software author of London Olympics
Stream on your behalf regarding your request for a refund, and have
asked the author to respond directly to you. If you do not receive a
Response from the vendor within 2 business days, let us know so we
can
Contact the vendor again.
Sincerely,
Melanie T.
RegNow
Customer Service
[email protected]
http://www.regnow.com/faq.html
Email ID: 23382201
Original Message Follows:
&
Carol
Who are London Live? Why has it taken so long to obtain this refund?
Xxxxxxx
On Aug 11, at 8:02 AM, RegNow Order Support
wrote:
Dear Support,
Thank you for contacting RegNow.
Customer order ID: 3A3PDMF-BF3HHY
Customer email contact: xxxxx
This customer has requested a refund for their order due to the
following reason:
Customer emailed, "The funds have not been refunded and I have not
heard
from anyone. I am naturally concerned that this was an internet
fraud and that I will not be able to claim back the money after the
Olympics. I must therefore request that these funds are refunded without
further delay. Please give this your urgent attention."
Please reply to the customer regarding their request and copy us in
The
response so we can verify that the customer has been assisted.
We are copying the customer on this email and thank you for your
assistance.
Sincerely,
Carol G.
RegNow
Customer Service
[email protected]
http://www.regnow.com/faq.html
Email ID: 23382201
Original Message Follows: & Hi Maureen The
funds have not been refunded and I have not heard from anyone.
I am naturally concerned that this was an internet fraud and that I will
not be able to claim back the money after the Olympics. I must
therefore request that these funds are refunded without further delay. Please
Give
this your urgent attention.
Dr. Speid
Original Message
From: Xxxxx [mailto: xxxxx]
Sent: Sunday, August 05 11:34 PM
To: RegNow Order Support
Subject: Re: Regnow, oID: 3A3PDMF-BF3HHY, 1st Refund Request
(KMM45288569I11273L0KM)
Thanks Maureen. This has been very disappointing, but I appreciate
your
help.
Xxxxx, Ph. D.
Tel: 1 858 793 1295
Concise message sent from my iPad
On Aug 3, at 7:28 PM, RegNow Order Support
wrote:
Dear Dr. Xxxxx,
Thank you for contacting RegNow.
We have written an email to the software author of London Olympics
Stream on your behalf regarding refund request and asked the
Author to respond directly to you.
Please take note that the refund request was submitted on August
2,
2012.
If you do not receive a response from the software? S author within
2
Business days after the request has been submitted, then please
reply
To this email and let us know so we can contact the vendor again.
We apologize for any inconvenience this has caused.
Sincerely,
Maureen C.
RegNow
Customer Service
[email protected]
http://www.regnow.com/faq.html
Email ID: 23382201
Original Message Follows: & Please note
that
I have not been contacted about this, and the refund has not yet
Been processed. Please can you ask for this to be processed urgently?
Kind regards
Xxxxxxxx
On Thu, 8/2, RegNow Order Support
Wrote:
From: RegNow Order Support
Subject: Regnow, oID: 3A3PDMF-BF3HHY, 1st Refund Request
(KMM45271496I11273L0KM)
To: [email protected]
Cc: "xxxxxxxx
Date: Thursday, August 2, 9:09 PM
Dear Support,
Thank you for contacting RegNow.
Customer order ID: 3A3PDMF-BF3HHY
Customer email contact: xxxxx
This customer has requested a refund for their order due to the
following reason:
Customer's Comment: "Please arrange for a full refund to my credit
Card.
I have tried to connect to watch the Olympics. Unfortunately, it
Is necessary to use a LAN connection that interferes with the rest of
the
computer usage. I would appreciate it if you could deal with this
as a matter of urgency."
Please reply to the customer regarding their request and copy us
In the response so we can verify that the customer has been assisted.
We are copying the customer on this email and thank you for your
Assistance.
Sincerely,
Cherry Mae C.
RegNow
Customer Service
[email protected]
http://www.regnow.com/faq.html
Email ID: 23382201
Original Message Follows:
&
Subject: I would like a refund
Email: xxxxxxx
First Name: xxxxxxx
Last Name: xxxxxx
Company Name:
Phone: xxxxxxx
Message: Please arrange for a full refund to my credit card. I
Have tried to connect to watch the Olympics. Unfortunately, it is
necessary to use a LAN connection that interferes with the rest of the
computer usage. I would appreciate it if you could deal with this as a
matter of urgency.
0 comments