I have been waiting for the equipment rebate ($50.00) since installing my SBC Yahoo DSL in July. In September, I stopped waiting and started calling every month. Each time I was told that the previous customer service representative had not taken care of it, but THIS TIME the representative assured me (oh, yes, they actually say it!) that THE CHECK IS IN THE MAIL!
Here we are in February and no, I have not yet received this rebate. Small though it is, it has become something of a "crusade" for me, and I am wondering if there are others who are experiencing this same thing. My suspicion is that most people do not follow up, and SBC pockets $50.00 a pop. That could add up to quite a bit of money for SBC.
This cannot be legal, can it?
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