I purchased some dewormer and cat toys from Petco and chose 2nd day delivery. The order did not arrive on time because somewhere in the process the end of my address was clipped and did not show on the package. I am inclined to believe this was the fault of FedEx, but when I reported the issue to Petco by email, I received a quick, personalized apology by email and a credit for more than the difference in delivery cost.
This is what customer service should look like. I am very satisfied with their efforts to keep me a happy customer. Great online shopping experience! After this experience, I highly recommend shopping on their online site.
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