I joined Humana knowing that I would be able to visit any dentist with my plan. The man listed an array of dentists in my area and told me the hours of the dentist office I picked would fit my needs, such as that the dentist was open every other weekend. I only paid $20 a month for the insurance I had before I moved to Texas, and I figured $16 was not bad for dental insurance. I was very wrong! Humana lies and lies some more. I paid $50, or maybe a few dollars less, to start this service.
I called the dentist to make an appointment and found they are only open on Mondays (which would not be a major deal, but they did not have an opening for 3 months). When I called to tell Humana about the lies, they informed me that I could drive 3 hours away to see a dentist. I asked the lady if she would do that, and she said that if she needed to see one, yes. I told her she was lying, and she later agreed she would not. It is not the money spent. Yes, $50 could go for other items, but it is the principle of the matter.
Then I checked my mail, and they had sent me a check for $15.99. I did not pay them $15.99. I paid about $50, I did not lie to them about the insurance, and I called them as soon as I found out about this matter. I want my money back. Cheating and lying are never okay, and to lie to millions of people about services you do not offer is horrible. This is what is wrong with our country. I will not be cashing the check they sent me. I want to be paid in full, as they did not live up to the agreement I was sold and they lied after the fact. Anyone out there looking for insurance, do yourself a favor and avoid these cheating liars.
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