I was in a car accident. The person who slammed into me ran a stop sign. His insurance company, Allstate, took full liability and rented me a car. They told me not to worry, that I was in "Good Hands." My vehicle was taken to a body shop, and unfortunately the car took longer than it should have. I called Allstate to tell them that the car was going to take longer, and they said that as long as the car was in the body shop, I should not worry about anything, they would take care of all charges. Finally the car was repaired, and to make things worse, my car was never delivered to my home. That is another story.
In any case, I returned the rental to Enterprise and told them this was the car Allstate was covering. They agreed. I had to get home and asked to rent a car in my name. The girl at Enterprise said okay, she just needed my credit card, since Allstate had covered the previous rental and they had no credit card on file for me. The price to rent a car for a week would be $180.00, so I said, to be on the safe side, let's do a week, and when I return the car before that, I get a refund? She said yes, absolutely. I gave my debit card to the girl. She swiped my card and told me, sorry, but your card is declined. I said that was impossible, I had more than enough money in my account to cover the charge, not much more, but enough. She then said sorry, she could not rent me a car. I left and they closed. I ran across the street and checked my balance, and my account had enough to cover the rental. At that point they were closed, so I could not prove my point to her.
An hour later I went back to the ATM and took $20 out to give someone for gas, and my account balance dropped $200. I called the bank, and they confirmed that Enterprise did take the money from my account. I called them the next day, and they told me they show no record of the transaction. I had my bank fax them the statement showing the withdrawal, and they still denied it. Fighting back and forth, they said they could not refund my money because they show no record.
The following day I went online and checked my account and realized it was now negative. I called my bank again, and they told me they had just seen that Enterprise took a total of $360.00 out of my account. I called Enterprise again, and they told me the reason was that Allstate did not want to take responsibility for the extra days of the rental, so Enterprise decided to take money owed to them by Allstate out of my account without authorization. They now say they will not refund the money because if Allstate will not pay them, then I should. My card was never on the account in the first place for the rental by Allstate. They had my card information only because I tried to rent a car that same day.
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