In March of I was involved in an auto accident, the other driver was at fault. Allstate Insurance company was to pay for the rental of my vehicle. Enterprise makes you give a credit/debit card in order to rent a vehicle, which I can understand. They debited $300 from my account, until the vehicle will be returned. You have to do this or you don't get the car.
Anyway, I went to Enterprise to get my rental. Now, I have a van that seats 7, they give me a escort that seats 4. Now, this is a problem right off the bat.
After a solid week of asking for a larger vehicle, like the one I drive, I finally receive it. OK, so it takes over a month for me to get my van back!!! I return the rental and I would think that would be the end of it... WRONG!!!
At the end of August, I am bouncing checks like you would not believe. 28 bounced checks at $28 each, plus $25 in additional fees from my bank.
I finally see why, ENTERPRISE took the money from me!!! 5 months later, no phone call, no letter, nothing, just took it!!!
Wow, now this is a pain. I called Enterprise and was informed that Allstate refused to pay for the rental. Ummm... Ok...
The guy tells me, "Instead of sending Allstate to collections, we just took it from you." I said, " But you didn't even call me, or write, how could you do this?" He said, " I don't make phone calls, and I don't send letters." I said, "You have lost a customer." He then says, "You don't matter, you are only one person." I told him to put a stick up his butt and a few other things!
I call Allstate and guess what... THEY WERE NEVER BILLED!!!
Robert at Allstate was very prompt and polite and took care of things for me. He even sent them the check, instead of reimbursing me, so that I wouldn't be stuck with over $800 in bounced check fees. THANK YOU ALLSTATE!
Enterprise really sucks. They dont care about the people. They are only worried about the big businesses.
I will WALK rather than take their crappy rentals anyday!!!
Denise
Lake Villa, Illinois
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