I scheduled the installation of uverse four weeks ago. Technician never even knocked at my door, and in poor English, explained that the service can not be installed. Though he disconnected my land line, he never hooked it back up. I called and had to call for the supervisor several times - simple agents do not know squat. Finally, they were trying to raise the price of my initial order, and have me wait for another two weeks. Unsatisfying, very disappointed, now I am without internet service and have to start my research again where to go for the service. Att is just outsourced their customer support to India and Indonesia, they don't want business with us, but the truth is - the customer is still right! I am thinking about suing them - maybe after, they will realize something... Ugh!!!
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