We'd a DirecTV dish mounted in September also it was issue free until late Oct (following the 90-day warranty expired.) We named DirecTV and had a specialist out to repair the issue, which he did. The technology stated the issue was because of defective installation-among the assistance articles arrived of accurate since it was mounted backwards. The cold-weather and rainfall in Iowa triggered the steel to agreement and change somewhat. The restoration specialist stated that if it had been mounted properly, this could not have occurred. After I named customer support, they essentially stated it had been after dark 90-day guarantee and that I signed-off about the installation, reducing them of any obligation for that installation. Therefore essentially, just because a DirecTV specialist originally mounted it improperly (and just how would I understand it'dnot endure 30-degree climate—the bond worked, and so I thought it had been mounted properly) I should spend to possess his poor work fixed. Easily was experienced in satellite dish installation, I might have captured the error. Alas, I'm not. I'd have experienced no problem spending the fix statement if it had been as a result of surprise or pet evoking the problem, however it was a DirecTV specialist which was the problem! How am I to understand the fix was completed properly? May that fix existing issues within the summertime and trigger another $50 technology visit? Is that this the kind of 'customer support' I'm to anticipate from DirecTV? While I named, I was ostensibly informed, quite simply, I am out-of fortune but I might buy the regular support safety to safeguard against potential issues. I am only 4 5 weeks right into a two-year contract. It is just starting to make me skip Charter Communications—they'd substantial costs but atleast were issue free for that 14 years we'd them. Is there nothing that may be completed to repair this issue?
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