Visiting the LA County Honest I talked with H Jacobs of Allegro Satellite about Meal community support. He released a great listing of explanations why Meal was much better than my existing supplier. I loved what Meal needed to provide but was worried about my highspeed Web service online sites. H explained that Meal could be developing their very own satellite-based online sites supplying a "40Mb down / 10 Mb up" pace within the coming weeks. He also offered me a software to make use of when calling my present supplier to be able to get them to maintain my Web prices at $40 after I stop my Television assistance together. Everything seemed such as the ideal answer. And so I went for this. I would like to let you know, it's a lot of garbage.
To begin with, I named to stop my wire support. Utilizing the "software" I requested to discover the best possible cost I really could access it my present online sites easily were to remain together for that-but fall it. Their reaction was the price might significantly more than dual since I'd no further be included using the Television. Additionally, the amount of service I'd was no further accessible and that I could be transferred as much as the newer higher-speed support. I named twice and employed the "software" using the same outcomes. Our Web price went from $37.00 and month to $85!
I named Gary Jacobs twice to ask why this did not work. Their reaction was among shock. He explained he'd never heard about anybody not obtaining the $40 offer. Nevertheless, he reassured me the Meal online sites could be readily available for $40 per month and will be the ideal solution for me personally. Well, Meal introduced their support a few months before. Yes, it had been costing $40. Nevertheless, the rates are just 5Mb along and 1Mb up having a 10GB information limit monthly. Our existing support is 50Mb down / 25Mb up without any limit. Which means you might claim I had been downright lied to by Gary Jacobs concerning the entire Web point.
Today, onto the installation. Allegro sent two technicians to set up a six Television program in my own house comprising two of the brand new Hopper DVRs and four of the Joey add on containers. These were utilizing the present wire mounted in my own house that ought to have decreased the mount time significantly. Nearly 9 hours once they got there they'd four TVs running. Eight hours! Plus they just needed to operate one-cable! The contractors quit and guaranteed to return the next evening. I obtained the phone call at 3:30 within the morning wondering when they might come over. These were nearly 70 kilometers away and proceeding into rush-hour traffic plus they desired to come then. I stated that would not function plus they would need to return 24 hours later. That evening arrived and went without any phone. I got it upon myself to troubleshoot the low-operating containers and could repair them in under one hour. They done them for nearly four hours once they were below and maynot encourage them to function. I named the specialist and informed him I'd them working and didn't require him back. I subsequently named Andrew Steeples, the supervisor of Allegro Satellite. I talked my disappointment using the support and requested that possibly they might supply me some kind of payment for that period I had been out out from the deploy as well as the proven fact that I set their mistake. He was reluctant to provide something. Actually he hurried me off the telephone showing he was hectic and did not have time for you to examine the problem.
I've since read additional grievances about that Meal Network Merchant and had I recognized beforehand I'd haven't removed together. Their support is horrible. They lay to obtain one to purchase the support after which they clean you down when you have a problem. Today I'll state that I'm happy using the Dish Community support and development. The Hopper program, although it has some glitches, is extremely awesome and was ideal for my requirements. If perhaps the merchant I wound up coping with was trustworthy. Then it'd have now been excellent throughout.
Therefore the bottom line is, Dish Network is a great support. Particularly using the Hoppers. But avoid coping with Allegro Satellite in Alhambra California no matter what. Particularly their revenue man, Gary Jacobs.
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