We decided to higher your cable service at home and ended your local cable service to have dish network. Since the specialist found install the initial put up, he told us that there were very weak signals and to tell them immediately. A few days after the assistance, we made the initial contact (cold with no sound on different stations) and were aided within the phone. They told us it ought to be working fine now and the following day we'd the same issue. Following a few efforts about the telephone, i approached customer support reps and asked if we're able to cancel the service since issue can't be set, simply to learn that there is no grace time (at that time we were becoming a member of the new support, we were told we'd as much as 60 days of grace period to cancel). I talked with a few representatives from executive division, ostensibly, they refused to cancel with no cancellation price, even when there were no service at our area. I expected for a boss and was fundamentally transferred to lily balboa. Lily explained without giving a specialist out first, they'dn't have the ability to do something. So we'd a specialist out that very overnight on the saturday. He came out and stated that the end about the satellite dish needed to exchanged which everything works. That exact same evening, the issue was still there. So we called lily balboa. She suggested to restore the recipient, that people would need to re install the receiver on our own and let her know if it had been then operating. We didn't get the recipient till almost per month later (the neighborhood us postal service provider acquired the receiver box along side my regular deliveries, convinced that it was section of my cargo, submitted a claim with usps and also the box was fundamentally delivered to us). As directed, we tried to set up the brand new recipient however it believed to contact the service computer about the telephone, therefore we did and were told something technology needed to emerge. We approached lily balboa and told her that, and he or she planned another service technician ahead out immediately on the saturday. That assistance tehnician been the same service technology that found replace the end of the sallelite meal and he spent a few hours attempting to repair the problem but he obviously informed us he did not understand why the signal was fragile, but probably because of the trees around our house. One hour after he quit, we'd exactly the same cold with no sound. We approached lily again and was finally told they'll stop our service with no cancellation fee. I expected if we might get refund for the monthly providers, and she said we'd held the recipient too much time (although it was lost in the hands of usps) which another 2 devices were working fine so there could be no refund for the 5 weeks service that we received no service on. Meanwhile, they'd charged your credit card for $390 about the 2nd recipient and even if the specialist hand-carried the recipient back again to his office and confirmed obtained within their program, they didn't refund until following a complete month nearly 6 months later, which was only after i constantly approached the customer service to confirm the reimbursement. We finally received a refund of $357.17 (once they however subtracted whichever service fee for that month) and afterall this difficulty, i had been glad that it was finally done and we didn't need to see or hear from dish network again. But i had been wrong!!! We received another statement (final bill it claims) for $32,24 for that return of the two devices - $15.00 each plus tax. The bill says they'll charge our charge card. We're going to cancel this charge card because we can not feel comfortable comprehending that dish network has your creditcardnumber on file and can keep using it and for continuing to demand people whatever they could without even providing us any refunds about the low-support they supplied. Along with all of this, their customer support, primarily the executive division, sadly for all of us, lily balboa informed us that she was the "the surface of the top" which there was not anyone above her, aside from the master. Something... At that time lily informed us she'll send us the boxes to ensure that we can return the devices, she told us we'd to come back it within that the handful of weeks or we are charged for another month service-fee, nevertheless, she'd not overnight us the box and told us it'd take up to week for people to get the boxes and another 14 days to process it through their program. I informed her that didn't seem good if we could only ship in the boxes they supplied so we basically had no control over once we can have the containers, and may be charged for another month of service fee on something that we couldn't manage.
I'll never get near dish network and aspire to never see them everywhere again! And individually, i'm that lily balboa shouldn't be anywhere near customerservice and she clearly doesn't possess the customer's best curiosity, except to take their money and continue to harass them with increased additional charges. There's no such thing as customer service or client courtesy at dish network so long as lily balboa may be the "the surface of the top".
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