Complaint / review text:
I called AT&T Uverse tonight, and I waited on hold for quite some time, which is ridiculous in the first place. I spoke to a very, very rude customer service representative named Farah (6/30/11 @9:30pm). She asked me some questions to validate my account, and although I answered the question right, she would not let me order HBO because it was my 3rd answer. I can't even imagine what kind of idiot put a policy in place that would prevent a customer from SPENDING MORE MONEY??? I asked her to speak to a supervisor, but instead, she transferred me back into the queue. If I did not have a contract, I would absolutely cancel my account. If you are interested in a company that pays minimum wage and hires people that nobody else will hire, AT&T is your company. Company with the clients?