For the past 3 months every time we have a thunder storm in the area our dish network service goes out and it takes for every to get it back working properly.in February, after being out for 3 days and a service man on his way here, it magically came back on and the serviceman looked around did nothing and left after charging a $15.00 service call. I pay $6.00 a month for their maintenance service plan and use to get free service calls with it. Approximately 20 days later we have another storm pass over and even though we are not home the DVR was set to record the service again goes out for 15 days. This time a rep talks us thru it on the phone and it comes back. A week later we have another storm and out it goes. The advance service rep. Could not help and wanted to send out a serviceman and charge over $100.00 because I dropped the service plan. When I mentioned being without service which I paid for she transferred me to finance. After explaining my situation he did not offer a refund but was going to charge me for the service call. After having a few choice words for him I cancelled our service and guess what he is charging me for yesterday, the day our system was down, and charging to send their equipment back without an option to drop off locally. Also you sent us a letter stating free Starz for a year and do to program refinements our cost would drop $5.00. What happened was you raised our rate $5.00. You removed the customer service option from your menu which should have been a hint you don’t care any more.
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