» TV & Radio » Complaint / Review: Dish Network - Poor customer service. #664064

Complaint / Review
Dish Network
Poor customer service

Dish Network has the worst service as soon as you sign their contract! I had Direct TV for 2 years and when the contract was up decided to cancel it and go to dish to save some money each month. I had dish before and at that time thought it was better than Direct TV, boy was I wrong! When I ordered dish this time, I asked that the HD/standard dual receiver be installed in the Master Bedroom and the 2nd TV to be connected should be the Living Room TV, instead they connected it to my 9 year old's room! So when I set it to record a program on SYFY it changed the channel in my 9 year old's room, the program that was on right before the one to be recorded was The Chainsaw Masacre! I called Dish Network's 1-800 #! Big Mistake! I talked to a Supervisor who basically said it was my fault because I did not follow the guy around and hover over his shoulder to ask what he was doing during the installation! I asked the installer before he left if I would be able to watch programming in the Living Room that I recorded in the bedroom and he said YES, WRONG! Dish Network wanted to charge me money for them to come back and correct their mistake because I signed the work order even though the work ordered was not what I received! Not good customer service!!! How do they keep people past their contract?! I for sure will be going back to Direct TV as soon as my contract ends! If I could cancel under the Texas 3 day Contract Cancellation Law I would, but so far I can not find out it if this would specifically apply to Dish Network. It should, I think, since I did sign their contract in my home! Also, before all of this nightmare, I had called on another issue because I could not block channels from my kids rooms through the favorites list, it turned out the installer didn't program the remotes properly and the dish rep. During that call had the gall to tell me it might be a parenting issue to allow my child access to the remote! Hello! Why have the ability to choose to lock channels if you can't use it! Worst company ever!!!

Offender: Dish Network

Country: USA   State: Texas

Category: TV & Radio


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