First: call to Direct TV during the transfer was disconnected.
SECOND call: Called back only to be on hold... Transferred AGAIN with SAME results to "Clayton" id # AQ1527 with a very poor attitude who told us that "he was having trouble with his computer and the call may disconnect" I gave him two separate numbers to call back if this happened. He hung up and did not call back.
THIRD call: to Jim id #442348 (after being on hold for 12 minutes) his attitude was "I can't do that all I do is billing, I'll transfer you" I had to wait, again... By now I have been forced to be on the phone with Direct TV for One hour and 38 minutes!..
FOURTH person... Now the poorest, most pitiful excuse for a customer service representative... Jodi Id# 392742. She answered rudely and would wait to answer a question and when we would ask "Jodi, are you there?" She would reply "YES, I am busy trying to get this right on the computer" with exasperation in her voice. After 1hr 48 min., still with no results, I should be the one with frustration in my voice! She stated that she could not get her computer straight and that she would have to transfer me! Can you "hear" the frustration in this text???
FIFTH person: Raymond id# 300303101 (aaah, Raymond) You could hear the smile on his face. He answered questions and was very professional in his speech. Frustration levels declined. He never said, "I can't" Finally the problem was corrected. All of this frustration was because the channel said to "call for free upgrade to HD to receive this channel after January 26th..." You would think it would have not taken 2 hours to complete this minor task...
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