This is a warning about Straight Talk's customer (or lack of) service. I have to say, that their customer service department is absolutely the worst I have ever encountered. It is basically a call center with the person accepting the call, no more than a computer screen reader. I will relay to you the events as they happened to me.
I ordered my phones over the week-end online (WalMart was out of the model I wanted). On Monday, the almost $300 was taken out of my account. On Tuesday, I got an email of shipping confirmation. On Thursday, I received my phones. Great up to here, but then the problems started. On Thursdeay night, my wife checked our bank account online and discovered that they were charging us again for the phones. This is where the nightmare begins: I called Straight Talk to stop the 2nd withdrawal. They asked me for my phone number and I told them that they hadn't been activated yet. He was totally lost from that point. For the next 40 minutes I was put on and off hold while he ran to a supervisor to figure out what to do. I finally asked to speak to a supervisor and he transferred me to a number that no one picked up for 25 minutes. I hung up and called back; new person, same result. I again asked to speak to a supervisor. I was transferred to a number that told me to call back tomorrow. I hung up and called again. Different person, same results. I again asked to speak to a supervisor and was transferred to a numberthat no one answered after 30 minutes. I hung up and called again. Different person, but this time they did track down that I had been charged twice. She went to her supervisor and I was told I would have to wait 30 days to get my money back. I told her that this was completely unacceptable and illegal in the United States. I told her that she had admitted they made the mistake and I wanted it corrected within the next 24-48 hours or I would go to my attorney. She said that was there policy. I hung up and called my bank. I was told they couldn't stop the payment because it was done on a credit card; but I could go the next day to the bank and file fraud charges and get my money back in a few days.
I called back and relayed this information to another Straight Talk representative. To shorten this a little, I called Straight Talk 7 times. I was on the phone with them for 4 hours, over half the time on hold. I never got to talk to a supervisor (they transfer you to a ead line). The last representative first told me I had ordered 6 phones and I laughed and said "No I didn't", then she told me that it's possibly they double shipped my ordered. They didn't. Then she started screaming at me to shut up and listen to what she was saying. I told he I didn't want to hearwhat she was saying because she didn't know what she was talking about. She literally 'SCREAMED' in the phone at me. I never raised my voice, I never used abusive nor vulgar language, and I was never rude in my tone or attitude. I checked my account later and they had credited the first payment (?) and left the 2nd one pending. So, after fours of lack of customer service and aggravation I gave up. I would just file fraud charges the next day. Luckily after you get set up with the service, you should not have to deal with these incompetent reps.
0 comments