I simply moved in to a new condo and was informed that I'd to obtain my web and Television from Direcpath. Had I been wise enough to examine the remarks online BEFORE signing my agreement, I Would of been better off. To begin with, they've TERRIBLE customer support. I am aware businesses outsource but when there's a disconnect between your people foundation and also the call-center within the Philippines, then somebody must function to solve the problems. Conversation is type in all types of company as well as in assisting clients possess a nice experience.
I'm extremely dissatisfied in the degree of customer support Direcpath offers. Our installation specialist didn't deploy my DVR container precisely or delay to set up my next Television on my installation evening. Then when I contact because of a, I had been informed from the individual trouble shooting that my specialist never place in a work-order for anyone to come and deploy my second Television (he'd informed us he'd about the evening he was suppose to set up TWO TVs but just did one).in order we're trouble capturing the individual informs us the DVR is not precisely put up and we've been spending money on us in order to report a couple of things at the same time and we'venot had the abilities to. Therefore she creates a Sunday (fourteen days after my phone) installing of the 2nd Television which was NEVER mounted and was suppose to get been mounted and for anyone to come and correctly deploy the DVR we'd been spending money on. Subsequently on Sunday we obtain a phone at 9:30am informing us the specialist they delivered was the incorrect type of specialist once we reside in a multi-dwelling unit. And so I contact DirecTV because they are who we've to demand troubleshooting to see that at the very top of my site is claims it scarlet characters - MDU since I have reside in a flat. So then we contact direcpathis customer support range once we must have somebody out to the condo once we have previously lost 50% of our Sunday at this time. We invest a great two hours about the telephone with DirecTV and direcpath and therefore are informed that the correct specialist is likely to be delivered to our area that evening by 5pm! Therefore we SPEND a whole Sunday waiting on the specialist to discover the person within the Philippines who had been our customer support individual, had LIED TO US. We call-back towards the phone stop that's outsourced towards the Philippines to just be handled extremely rudely and were also informed after about TWO MORE HOURS about the telephone the specialists do not DO INSTALLATIONS on Saturdays. Therefore not just did we get handled terribly by Direcpath team, we dropped a whole Sunday and NOTHING IS SOLVED. I tried calling the organization workplace for 2 hours the next Friday and was not able to actually obtain a voicemail to ensure that I really could voice my certified.
Also after I was about the telephone using the Philippines on Sunday night, they stated the first they'd have the ability to deliver anyone to my house could be on Wednesday between 9 am and 10am. Therefore after my numerous efforts on Friday to obtain somebody within the Atlanta (corporate) workplace, I ultimately cave and call-back towards the outsourcing call-center that's no regard for that client. And so I keep in touch with them my whole travel home on Friday night to just discover resting on my doorway AN ENORMOUS FRUIT LINEN stating that direcpath had ceased by but no body was house! And so I inform the lady about the telephone with me and he or she laughs and informs me that I'm incorrect since there is nothing in her program saying they're arriving. I examine her the notice and he or she informs me I'm wrong. She subsequently LAUGHS after I become much more disappointed that she does not trust me and it is calling me a liar.
So after talking with her supervisor who also known as me a liar and stated no body has attempted to prevent by I quit and contact the organization office again. Shock, surprise - the amount simply rang and called.
On Tuesday morning, I obtain a phone and my specialist is on his approach. He claims he's five minutes apart. When I perform half an hour from my house, we'd requested the person within the Philippines to please possess the specialist contact us one hour before he came (the phone call middle individual's recommendation). Once more, AN ENORMOUS disconnect between your call-center and also the people.
And So I hurry house and that I discover through speaking with him that of the specialists have experienced to cope with the customers’ wrath because of the mess-UPS using the callcenter. Additionally he explained that somebody had named him on Friday in the future visit our condo late within the evening with none of our contact info with no actual concept of what must be completed. Then when he recognized we were not house, he didn't have any method to contact us. Therefore he was there and that I am not really a liar.
Direcpath doesn't have regard due to their clients and that I realize that my whole complex is petitioning to possess them eliminated like a preferred supplier. Therefore please be wise and trust these evaluations. I've never been handled so terribly in times over anything very easy to repair.
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